service one year.
Our products practices warranty one year. The equipment breakdown within one year will free service from our company including maintaining. (the intentionally damage beyond warranty)
the whole lifetime
After warranty to only take the spare parts cost only, the rest of cost does no need to accept all.
★48 hours field service in China
For the customer who purchased machine more than 5 sets that we will provide 24 hours field service if there is necessary or machine fault.
★Before sales technique support, and service after sales
The free technique guide, and free workpiece trial and testing
If serious fault that please don't dismantle and unload by self without specialized person guide.
1. The ground around the machine have oil and can judge it leakage.
2. The machine head shakes abnormally.
3. The power head appears violent noise.
4. The sintering phenomenon occur when processing.
5. The machine body, column and head appears break.
6. The other second party think and can list and take it as the breakdown of the serious fault.
Our company reserves the rights of judgement the serious fault, the user should not to make false report and exaggerate the fault.